Privacy Policy

1. Who We Are

OOSHMAN  is an Australian-based food and hospitality group operating a network of company-owned and franchised stores. This Privacy Policy explains how OOSHMAN and its franchise partners collect, use, disclose, and protect your personal information when you interact with our websites, mobile platforms, or in-store services.

By visiting our website https://ooshman.au, ordering online, joining a promotion or loyalty program, or otherwise providing your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information directly from you when you:

  • Place an order online, through our app, or in-store

  • Contact us by phone, email, or social media

  • Subscribe to promotional emails, SMS campaigns, or loyalty offers

  • Enter a contest, giveaway, or feedback survey

  • Apply for a job or a franchise opportunity

  • Use third-party ordering platforms (e.g., Uber Eats, Menulog, DoorDash)

Information may include:

  • Your name, phone number, email, address, and delivery instructions

  • Order details and purchase history

  • Feedback, survey responses, and correspondence with our team

  • Payment method details (handled securely by our payment gateway)

  • Technical information like IP address, device type, and browser data

If you apply for a position or franchise, we may also collect employment history, identification details, and business information required to assess your application.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders efficiently

  • Provide customer support and service updates

  • Manage promotions, offers, and loyalty rewards

  • Improve our products, menus, and website experience

  • Conduct market research and internal analytics

  • Prevent fraud and ensure the safety of our systems

  • Comply with legal obligations and health regulations

We may also send you promotional offers, updates, or surveys — but you can opt out at any time by following the unsubscribe link in our communications.

4. How We Share Your Information

We may share your information with trusted third parties that help us operate our business, such as:

  • Payment processors and financial institutions

  • Delivery partners (e.g., Uber Eats, Menulog, DoorDash)

  • Email, SMS, and marketing service providers

  • IT, analytics, and web hosting companies

  • Franchisees and associated store operators

Some of these third parties may store data overseas (for example, in Singapore, the U.S., or the Philippines). We take reasonable steps to ensure these providers handle your data securely and in compliance with Australian privacy laws.

5. Data Retention

We keep personal data only as long as necessary for the purposes set out above.
Customer order and contact data may be retained for recordkeeping, dispute resolution, or legal compliance. You may request deletion of your personal data unless we’re required by law to retain it.

6. Accessing and Updating Your Data

You can request access to the personal information we hold about you or ask us to correct or delete it by contacting us

We may need to verify your identity before releasing or updating your data.

7. Cookies and Analytics

Our website uses cookies and analytics tools to improve performance and personalize your experience. Cookies help remember your preferences, store session information, and analyze traffic. You can manage or disable cookies through your browser settings, though some features may not function properly.

8. Promotional Communications

By subscribing to our marketing programs or loyalty offers, you consent to receive communications via email, SMS, or app notifications. You can opt out anytime by:

  • Clicking the “unsubscribe” link in our emails

  • Replying “STOP” to SMS messages

  • Adjusting your notification preferences in your account settings

Promotions and discounts may vary between stores and may not always be available even if previously advertised online.

9. Shared Equipment and Ingredients

For transparency, please note that some menu items are prepared using shared equipment, including fryers. This means products may come into contact with common allergens or ingredients such as gluten, meat products, or nuts.

10. Security of Your Data

We use appropriate technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. However, no online transmission is completely secure, and you share information at your own risk.

11. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available at https://ooshman.au/privacy.
Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated terms.