Terms & Conditions

Ordering, pricing and surcharges

These general terms apply when you order from OOSHMAN online, through the app, by phone, in store, or through any other approved ordering channel. All prices include GST and may change without notice.

• A $2.50 surcharge applies per OOSH pizza. This only applies when ordering through an offer or deal.
• A delivery surcharge of $8.50 applies to all local deliveries.
• A minimum delivery amount of $25 applies, excluding the delivery surcharge.
• A $1 surcharge applies to half/half pizzas, based on the average of the two pizzas.
• Surcharges apply to extra toppings or substitutions.
• We accept Visa, Mastercard and Debit cards, and all incur a small surcharge.
• Drivers carry a maximum of $40 in change.
• Please leave your front light on when expecting delivery.

Offers and order acceptance

Offers cannot be used in conjunction with any other offer or coupon unless clearly stated. A 15% surcharge applies on public holidays, and deals or coupons may be unavailable on these days.

OOSHMAN reserves the right to refuse or cancel any order if suspicious or fraudulent activity is detected. For current menu options, please visit Pizzas, Wraps, Manoosh or Deals.

Allergen and dietary disclaimer

OOSHMAN endeavours to provide allergen-free, gluten-free and vegan menu items as requested. However, traces of allergens, gluten, meat or dairy may be present due to shared preparation areas.

We cannot guarantee that any menu item will be 100% allergen-free, gluten-free or vegan. All fried items, including fries, are cooked in the same fryer as other menu items, so cross-contamination may occur.

Halal Products

OOSHMAN is not Halal certified, as some of our stores also serve non-Halal products. However, the following meats we use are Halal certified by our suppliers:

• Oven Roasted Chicken Breast

• Southern Style Chicken Tenders

• Crispy Chicken Bites

• Lamb Kafta Fingers

• Lamb Kebbeh

• Meat Pizza (Lahme Bi Ajeen) – Beef & Lamb

• Sujuk Beef Sausage

• Halal Pepperoni

Our team is trained to use separate gloves and cutters when preparing Halal items. However, as Halal and non-Halal products are prepared within the same kitchen, we cannot guarantee there will be no cross-contact.

If you have a food allergy, dietary requirement or specific concern, please let our team know before ordering so we can assist you.

Eligibility and participation

Participation in the OOSHMAN Rewards Program requires an active OOSHMAN online ordering account. Qualified orders are those that meet the program criteria at the time the order is placed.

• Upon completing your loyalty stamps, a voucher will be sent to your email for use via our online platform.
• Vouchers expire after 3 months from the issue date.
• Rewards are calculated based on qualifying, non-discounted items in your order.
• Reward credit must be used in full on one order. Any unused balance is forfeited.
• The Rewards Program applies only to orders via orders.ooshman.au.
• The Rewards Program does not apply to orders placed by phone, in store, or through aggregators such as Uber Eats, Menulog or DoorDash.
• Rewards apply to both pickup and delivery orders.
• Delivery fees and surcharges do not contribute to your rewards calculation.
• OOSHMAN reserves the right to amend, suspend or discontinue the program at any time.

Rewards earned per item type

• Single Menu Items, non-discounted: 5% loyalty reward per order.
• Combos, non-discounted: 4% loyalty reward per order.

Rewards cannot be exchanged for cash or used outside the approved online ordering platform.

General promotional terms

Promotional discounts and offers are subject to availability and may be withdrawn, paused or changed at any time without notice. Some offers advertised online or on third-party platforms may not be active or available at the time of ordering.

Unless stated otherwise, offers are not valid with any other offer, coupon, discount or promotion. You can view current promotions on Limited Time Offers and Deals.

OOSHAPP

• Code: OOSHAPP

• 15% off new customer orders only through the app.

• One activation per order per day.

• Available through our app only.

• Not valid with any other offer.

• Code must be entered before checkout.

KNOCKOUT DEALS

• Code: KNOCKOUT

• Spend $45.00 and save $10.00.

• Spend $65.00 and save $15.00.

• Spend $85.00 and save $25.00.

• Coupon can only be redeemed through our online ordering system or app.

• Usable with pickup and delivery orders.

• Minimum order for delivery may apply.

• One redemption per customer per day.

• Coupon not available with other deals or coupons.

• Expires November 1, 2026 at 11:00 pm.

• Available at all stores via online ordering system or app.

• Coupon is subject to change at any time.

• Coupon cannot be redeemed for cash or any other monetary equivalent.

• OOSHMAN reserves the right to cancel or remove any voucher code where duplicate accounts, duplicated redemptions or misuse of the promotion are identified.

Mid-Week Madness Pizza Pick up Deal

• Available online through our app and in store.

• Available Monday, Tuesday & Wednesday only.

• $2.50 surcharge applies for the OOSH pizza and prawn pizza range.

• Pick up and in store only.

• Not valid with any other coupon promos.

• You must click on the advertised banner to activate this deal if ordering online.

• $16 for one large pizza & $30 for two large pizzas

• For a limited time only.

Marketing communications

You may occasionally receive promotional messages from OOSHMAN by email or SMS. You can update your preferences or opt out through your account settings where available.

Push notifications through the OOSHMAN App

You can manage notification preferences within the app or through your device settings. Options may include turning off promotional notifications, order updates, or both.

To stop notifications completely, uninstall the app or adjust permissions through your phone settings.

Deleting your account

To delete your account, please contact us using the same email address linked to your account. Include a clear request to delete your account and associated data.

If you need help, please use OOSHMAN customer service or submit details through Feedback.

Website and pricing disclaimer

• Prices, offers and menu items are subject to change without notice.

• OOSHMAN is not liable for typographical errors, outdated prices, or incorrect product details on digital or printed menus.

Liability

To the extent permitted by law, OOSHMAN will not be liable for any loss or damage resulting from allergic reactions, delivery delays, or website errors.

Nothing in these terms limits your rights under Australian Consumer Law.

Privacy

Please refer to our Privacy Policy for details on how we collect, store and use your personal data. If you wish to delete your OOSHMAN account, please contact us from the email address linked to your account with clear instructions to delete your account.